When SCI Is the Last Number in Your Phone, It’s Already Too Late

Yesterday I got off the phone with an owner I’ve been working with for two years. “John,” he said, “I just can’t keep up anymore. And it’s just so darn difficult to find and keep staff. I felt like if I didn’t do something soon, they’d be burying me next.”

I was disappointed to lose the account. But I was also quietly relieved, because I had been worried about this man…